Shipping & FAQ's

We ship packages with UPS. See shipping options below: UPS Ground 1-5 business days (orders with plants that have an estimated delivery day after Friday will automatically be upgraded to 3 day select to help prevent packages being held in transit over the weekend). UPS 3 Day Select UPS 2nd Day Air UPS Next Day Air Saver Shipping costs will be determined by package weight. Most packages with a single plant will weigh under 2 pounds with the packaging materials. UPS Ground up to 2 pounds $12.95 UPS Ground 2 pounds and above $15 UPS 3 Day Select up to 2 pounds $15 UPS 3 Day Select 2 pounds and above $18 UPS 2nd Day Air up to 2 pounds $25 UPS 2nd Day Air 2 pounds and above $30 UPS Next Day Air Saver up to 2 pounds $55 UPS Next Day Air Saver 2 pounds and above $60

We ship out live plants on Mondays and Tuesdays only. This allows us to get plants out to you as soon as possible and avoid possible delays. Plant orders placed after 12:00 pm Eastern on Tuesday will be shipped out the following Monday. We ship non-plant orders Monday - Friday. Please allow 2-3 days for processing. If a holiday falls on a Monday then orders will be shipped out Tuesday. You will receive a confirmation email with tracking information once the order is processed.

What’s Covered: We inspect every plant prior to shipping and package with extreme care. We guarantee plants will arrive in good health and not overly stressed (see exceptions below). If you have an issue with the condition of a plant upon arrival please provide photo documentation and notify us at support@plantsbymelissa.com within 6 hours of time stamped delivery. Note: Minor defects such as detached leaf, leaf tear, yellowing leaf, slight yellow/brown areas do not qualify as overly stressed. What’s Not Covered: Customer disregard: We are not liable for lost or delayed packages due to an incorrect shipping address. We are not responsible for damage if plants are left at a delivery or pickup location for an extended period of time. Please make arrangements with your local carrier for an alternate delivery time or pickup if necessary and acquire the package in a timely manner. We are not responsible for packages that are stolen from customer's porch/mailbox after an item is marked as delivered. Plants shipped without heat packs: Orders placed without heat packs will not be covered in our live arrival guarantee policy if your local day time temperatures fall below 45°F during the colder months (November - March). The heat pack lasts 72 hours and will be activated just prior to shipping. Live plants will be wrapped in an outer layer of insulation to help protect from cold weather damage. If your local weather falls below 32°F or your area is experiencing a heat wave with temperatures above 100°F we recommend contacting us about holding a plant for you. Free weather checks on all orders and free insulation provided with temperatures exceeding 90°F and falling below 45°F. We reserve the right to delay shipping until there are favorable weather conditions. If weather is not safe to ship after 3 weeks we will cancel your order and refund you. By making purchases on this site, you signify your acceptance of these policies.

We only ship to the Domestic US excluding Alaska, Hawaii and Puerto Rico. No Canada or international shipping at this time.

Plants are shipped from our licensed nursery based in Savannah, Georgia US. All of our plants are homegrown and are available once they are steadily growing. We check the overall condition of the plant, root development and inspect for pests to ensure we have the healthiest plants available.

We are licensed in the state of Georgia to ship plants to California but please be aware: "The California Food and Agricultural Code provides the authority (i.e., Section 6461.5) to reject any plant material moving from one state to another which is pest infested, or for which there is reasonable cause to believe may be pest infested. Border station Inspectors may therefore reject and confiscate plant material presumed to present a risk of pest or disease introduction into California." We have no control over this and the CA Department of Agriculture may return the package back to us or request a phytosanitary certification. If this happens to your package we will refund your purchase.

All sales are final. We do not accept returns or exchanges. If you have a concern with the condition of a plant upon arrival please provide photo documentation and email support@plantsbymelissa.com within 6 hours of time stamped delivery.

We do not allow cancellations at this time.

If your order becomes lost in transit please notify us immediately via email at support@plantsbymelissa.com and we will initiate a search request and file a claim for the lost package with the correct carrier. Once the package has been reported as lost by the shipping carrier then we will refund your order.

At this time, we do not currently offer local pickup.

Yes! If the name and shipping addresses on the orders match and we have not processed your existing order then we can combine both your orders in one box.

We can hold plants for up to 3 weeks. Please make a note during checkout if you need us to hold a plant for you. Once an order has been processed for shipping we cannot make any changes.

We are not taking requests for preorders at this time. If you would like us to grow a particular plant in our shop please contact us at support@plantsbymelissa.com.

Grower's choice means you will receive a plant "similar" in size to the image photo.

All live plants will be carefully packaged and secured. We use materials such as polyfill, cardboard, paper, stretch wrap film and tape.

Plants will be shipped in a mix of sphagnum moss, perlite, coco chips and tree fern. We may occasionally ship plants in stratum or an aroid mix. Plants are grown in soil-less mediums such as sphagnum moss, stratum, aroid mix or pon.

All live plants are kept under full spectrum LED lights for 12 hours a day. Our indoor nursery is kept at 70°F - 75°F and 50% - 60% room humidity. Plants grown in higher humidity will be acclimated to room conditions several weeks before listing.

Yes! All of our plants are frequently monitored for pests. This includes spider mites, flat mites, thrips, fungus gnats, mealybugs, scale and aphids. We clean plant leaves and do one final pest check before shipping. Note: Nursery plants may come into contact with beneficial insects that we use for pest prevention on our mother plants. We don't use them in our nursery area since we do frequent monitoring. We use cucumeris mites, neoseiulus californicus mites and/or nematodes most often. We do our best to check the plants over thoroughly but we can't guarantee one won't hitch a ride. They are very tiny and will absolutely not harm the plant.

Carefully remove wrapping and check to see if the substrate is dry. If dry, lightly water and place the plant in an area where it can receive indirect light. We recommend letting the plants acclimate to your space for at least a week before disturbing the root system. Please note acclimation can take weeks to a month or longer. During this time yellowing leaves can happen from shipping stress and/or a normal leaf expiring. Some of our plants may have the original propagated leaf remaining on the plant. This leaf can yellow off and expire once the plant pushes out new growth or it can stay on for some time. We leave the original leaf on the plant to maximize growth. If this leaf decides to expire prior to shipping then we will remove it so a yellowing leaf doesn't arrive to you. Please know how to care for the plant you are purchasing. We are not responsible for the care provided to the plant once it is received.

Most of our plants for sale are propagated and grown off of our mother plants. Images of the mother plant will be included in the item listing if we have them.